Struggling with Fragmented Operations? Centralize, Optimize, and Scale up with Shared Services

Malaysian SMEs and enterprises are increasingly opting for shared services due to several pressing challenges. One significant issue is the inefficiency in finance, human resources, and IT processes, which often leads to resource depletion , complexities of compliance across various departments, including regulations from PDPA, LHDN, and Bank Negara, pose substantial risks. To address these concerns, organizations are turning to integrated and scalable back-office solutions that can deliver a cost reduction of 40 to 60%.

What are Shared Services?

  • Shared services bring together common tasks that are not central to the business, such as finance, HR, IT, and compliance, into one expert center. For companies in Malaysia, this offers:
  • Cost Savings:

    Reduce duplicate efforts in offices across Kuala Lumpur, Johor, and Penang.

  • Regulatory Oversight:

    Unified audits to ensure compliance with PDPA, EPF, and SOCSO.

  • Focus on Strategy:

    Allocate more resources to activities that generate income, like expanding into new markets.

Arvion Shared Services

Finance and Accounting
Want to speed up month-end closing in Malaysia! Implementing automated accounts payable and receivable can significantly enhance efficiency, allowing for the processing of over 500 invoices daily with UiPath RPA, which is 70% quicker than manual methods. Additionally, integrating with CIMB or Maybank enables real-time tracking of MYR transactions. For financial reporting, custom dashboards in Tableau can provide real-time insights into cash flow, tax obligations, and budget key performance indicators.

Tools: Xero, QuickBooks, UiPath

IT and Technical Support
24/7 helpdesk staffed by teams fluent in Bahasa Malaysia and English can effectively address hardware, software, and cloud-related issues, achieving an average resolution time of under 30 minutes, compared to over two hours for in-house support. Ensuring compliance with GDPR and PDPA is crucial, and this can be achieved by utilizing secure AWS Cloud servers in Cyberjaya, which feature biometric access controls.

Tools: ServiceNow, AWS, Microsoft Azure

HR and Workforce Management
A unified payroll hub can ensure compliance with EPF, SOCSO, and EIS for offices located in Kuala Lumpur, Johor, and Penang. This system can automatically generate necessary reports like Form EA, CP8A, and PCB for LHDN submissions. Moreover, talent mobility can be enhanced by allowing seamless employee transfers across branches while maintaining digital records.