Arvion BPO – GDPR & PDPA-Compliant Data Protection
Privacy Policy
We are responsible for your data. We follow the rules of Malaysia’s PDPA 2010 and the EU’s GDPR, ensuring your data is protected with AES-256 encryption, biometric access controls, and ISO 27001-certified servers in Cyberjaya. We do not engage in hidden data sales; we only collect what is needed for our services. Safe Harbor frameworks for APAC-EU data transfers.
What We Collect
- Personal Data: Name, email, phone (for service inquiries).
- Usage Data: IP addresses, cookies (via Google Analytics 4).
- Sensitive Data: Only with explicit consent (e.g., payroll info for HR outsourcing).
- Usage Data: IP addresses, cookies (via Google Analytics 4).
- Sensitive Data: Only with explicit consent (e.g., payroll info for HR outsourcing).
How We Use It
- Deliver BPO services (customer support, HR, compliance).
- Send updates via email/SMS . You can Unsubscribe updates at any time .
- Improve site UX with anonymized analytics.
- Send updates via email/SMS . You can Unsubscribe updates at any time .
- Improve site UX with anonymized analytics.
Third-Party Sharing
- Vendors: AWS (hosting), HubSpot (CRM).
- Legal: Disclosed only under court orders (Malaysian/International law).
- Legal: Disclosed only under court orders (Malaysian/International law).
Your Rights
- Access, correct, or delete data vi ( ARVION EMAIL).
- Withdraw consent for marketing.
- Request GDPR/PDPA compliance reports.
- Withdraw consent for marketing.
- Request GDPR/PDPA compliance reports.
Data Handling & GDPR
For EU Clients:
- Data Transfers: Protected under EU-US Privacy Shield and Binding Corporate Rules (BCRs).
- DPO Contact: `{`Email`}` for GDPR-specific inquiries.
- Data Transfers: Protected under EU-US Privacy Shield and Binding Corporate Rules (BCRs).
- DPO Contact: `{`Email`}` for GDPR-specific inquiries.
For Malaysian Clients
-PDPA Compliance: Annual audits by Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM
Retention
- Personal Data: 2 years post-contract termination.
- Financial Records: 7 years (LHDN requirements).
- Financial Records: 7 years (LHDN requirements).
Terms of Use
Terms of Use | Arvion– Service Agreements & Legal Policies
Description
Understand your rights and obligations when using our BPO services. Transparent, fair, and legally compliant.
Acceptance of Terms
By using our website/services, you agree to:
- Provide accurate data (e.g., business registration for HR outsourcing).
- Avoid illegal activities (spam, hacking, fraud).
- Provide accurate data (e.g., business registration for HR outsourcing).
- Avoid illegal activities (spam, hacking, fraud).
Service-Specific Terms
BPO Services:
- Customer Support: SLA guarantees 90% query resolution in <24h.
- HR Outsourcing : EPF/SOCSO filings done per Malaysian labor laws.
- Customer Support: SLA guarantees 90% query resolution in <24h.
- HR Outsourcing : EPF/SOCSO filings done per Malaysian labor laws.
Payments
- Invoices in MYR via FPX/Stripe.
- 30-day dispute window for billing errors.
- 30-day dispute window for billing errors.
Termination
- Clients: 30 days’ notice for contract cancellation.
- Provider: Immediate termination for policy breaches.
- Provider: Immediate termination for policy breaches.
Intellectual Property
- Content :Website text, logos, and tools are copyrighted.
- Client Data : You retain ownership; we process it per agreements.
- Client Data : You retain ownership; we process it per agreements.
Disclaimers
- Service Risks : Downtime <1%/year (AWS uptime SLA).
- Liability Cap : Limited to 6 months of service fees.
- Liability Cap : Limited to 6 months of service fees.
Governing Law
-Disputes resolved under Malaysian law (Kuala Lumpur courts).
-If you access from Outside Malaysia, ensure compliance with your country’s data regulations.
-If you access from Outside Malaysia, ensure compliance with your country’s data regulations.
Limitation of Liability
We are not Responsible for:
- Financial losses due to third-party errors, security breaches, or incorrect user actions.
-Hacking or cyberattacks, provided our security compliance was met.
-External links leading outside our domain, as they are beyond our control.
- Financial losses due to third-party errors, security breaches, or incorrect user actions.
-Hacking or cyberattacks, provided our security compliance was met.
-External links leading outside our domain, as they are beyond our control.
Service Availability Disclaimers
we strive for 24/7 service uptime, we do not guarantee uninterrupted access. We’re not Responsible for :
-Temporary website downtime due to maintenance.
-Third-party software or service failures impacting site performance.
-Decisions made based on website information without consulting official representatives.
-Use our website is at your own risk .
-Temporary website downtime due to maintenance.
-Third-party software or service failures impacting site performance.
-Decisions made based on website information without consulting official representatives.
-Use our website is at your own risk .
Cookies & Tracking Policy
We use cookies to:
-Enhance Site Performance*– Improve how quickly pages load and switch.
-Track User Preferences_ Customize content according to visitor interests.
-Protect Against Security Risks – Detect and handle threats effectively.
You can disable cookies in your browser settings, but some features may not function as intended.
-Enhance Site Performance*– Improve how quickly pages load and switch.
-Track User Preferences_ Customize content according to visitor interests.
-Protect Against Security Risks – Detect and handle threats effectively.
You can disable cookies in your browser settings, but some features may not function as intended.
Final Acknowledgment & User Agreement
By using our services, you confirm that you:
- Have read and understood this Privacy Policy & Terms of Use.
- Agree to our data handling, website usage, and compliance terms.
- Are aware of your rights regarding data protection & privacy.
For concerns, policy clarifications, or data requests, reach out to our DPO.
- Have read and understood this Privacy Policy & Terms of Use.
- Agree to our data handling, website usage, and compliance terms.
- Are aware of your rights regarding data protection & privacy.
For concerns, policy clarifications, or data requests, reach out to our DPO.