Backbone of Operational Excellence in BPO – Achieve Efficiency with Expert Back-Office Outsourcing in Malaysia

Reduce costs by 60% with Malaysia’s Best Back-Office partner. Streamline compliance, automate workflows and Secure your brand with ISO-certified & PDPA Complianc.

Back-Office Solutions

Are you facing challenges with manual processes or compliance issues? Arvion BPO can help you address these concerns effectively.

Many Malaysian businesses are turning to outsourcing for their back-office operations due to several pressing problems. For instance, content moderation can consume over 20 hours each week, which poses a significant risk to brand reputation. Additionally, delays in (KYC) checks can hinder customer onboarding, leading to potential revenue losses. Furthermore, inaccuracies in payroll and HR processes can result in fines from the LHDN and disputes among employees.

Arvion Outsourcing approach focuses on automating workflows to enhance compliance and efficiency. By streamlining these processes, we enable your team to concentrate on strategic growth initiatives rather than getting bogged down by administrative tasks.

Our services include

  • Content Moderation:

    To protect brands and ensure compliance online.

  • KYC Compliance:

    For easier customer verification and fraud protection.
  • Data Entry Services:

    To effectively manage large amounts of data.
  • Document Management Solutions:

    For organizing and securing records.

  • Risk Management Services:

    To boost security and minimize financial risks.
  • Human Resource Management:

    To enhance recruitment efficiency for businesses.

Tools We Use

We employ a sophisticated approach to content moderation that combines both artificial intelligence and human expertise. Our AI system identifies potential violations with an impressive accuracy rate of 99%, after which our team based in Kuala Lumpur assesses the context to ensure appropriate responses.

Additionally, we utilize tailored blacklists to prevent the use of prohibited keywords, including competitor names and offensive language. Our system also provides real-time reporting, allowing us to monitor key performance indicators related to moderation, such as the speed and accuracy of takedowns.

Back Office Solutions stands out in this field due to its diverse pool of multilingual moderators who are fluent in Bahasa Malaysia, enabling them to grasp local slang and nuances effectively, distinguishing between harmless expressions and genuine abuse. Furthermore, our operations in Malaysia offer significant cost advantages, being approximately 50% less expensive than similar services available in Singapore.

What We offer

Online Safety for Social Media & E-Commerce

Eliminate hate speech, fake reviews, and scams on platforms like Facebook, TikTok, and Lazada within 30 minutes.
Manage user-generated content (UGC) in Bahasa Malaysia, English, and Mandarin.
Managing Brand Reputation:
Identify and report counterfeit products or fraudulent sellers on e-commerce sites.
Quickly notify your team about urgent matters (like viral complaints) through WhatsApp.