Why Is My Customer Support So Costly and Inefficient?

AVIRON Customer Services Help Malaysian Businesses Cut Support Costs by 60% with 24/7 Multilingual Teams, AI Tools & Transparent Pricing.Customer expectations are evolving—people no longer just seek answers; they want active support and personalized engagement.

What Is Customer Relations & Why Does It Matter?

Customer relations involves more than just helping it involves managing how customers interact with a business at every point. The goal is to make each interaction easy, valuable and focused on the customer.

Why This Works for Malaysian Businesses?

  • 1. You Keep Control:

    Real-time dashboards show response times, CSAT scores, and campaign metrics. Weekly strategy calls with your account manager.

  • 2. No Hidden Risks:

    ISO 27001 Certification :GDPR/PDPA-compliant data handling. Trial Period: Test our services risk-free for 14 days.
  • 3. Scalability Built for SMEs:

    Start with 2 agents, scale to 200+ during peak seasons like 11.11 or Raya.

  • 4. Competitive Advantage :

    Companies with superior customer service outperform competitors in customer acquisition.

  • A well-managed customer relations strategy improves overall business efficiency, reduces operational costs, and ensures a seamless customer journey

Our Customer Relations Services – Designed for Excellence

AVIRON Customer Services Help Malaysian Businesses Cut Support Costs by 60% with 24/7 Multilingual Teams, AI Tools & Transparent Pricing.Customer expectations are evolving—people no longer just seek answers; they want active support and personalized engagement.
(Voice and Non Voice )

1. Customers Service

24/7 Support in Your Customer’s Language - Customers often disconnect from automated systems or agents who don’t speak their language.We have teams that speak Bahasa Malaysia, English, Malay, and Tamil. Aviron Customer Services provide Email and & Payment Support for Managing transactions, disputes, and refunds.Email, live chat (WhatsApp/Telegram), and social media moderation (Facebook, Instagram and TikTok).

2. Cold Calling and Upseling

The Challenge Businesses face is the disappointing conversion rates from generic scripts that fail to resonate culturally. To address this, Aviron BPO propose a targeted approach:
  • Customized Outreach:

    Deploying Mandarin-speaking teams for the Chinese market, Tamil speakers for South India, and Bahasa Malaysia for local small and medium enterprises.

  • Effective Lead Qualification:

    Utilize insights from LinkedIn Sales Navigator to identify key decision-makers.Experience a 25% increase in lead conversion rates compared to industry standards.
  • Appointment & Reminder Services:

    Ensuring customers never miss important dates. Employ CallTools for automated dialing and HubSpot CRM for efficient tracking.

3. Marketing Services (Email and Messaging)

Aviron Business Process Outsourcing is Providing Email/SMS Campaigns That Customers Actually Open. Facing Low open rates from untargeted campaigns? Let’s Connect, We Offer 30%+ open rates (vs. 10% industry average).

50% click-through rate (CTR) for localized offers.
Prioritization of Customer Queries – Sorting emails based on urgency and relevance.
Automated Responses for FAQs – Ensuring customers receive quick answers.
Escalation & Follow-Ups – Keeping customers informed about their issues.